8. We reserve the right to refuse service and disable a customer’s key at any time for any reason
Also, they are lying in that it was just one employee that did this. From the ticket you can see an employee was answering the ticket at first, but then "Rick" took over, who appears to be "Rick Ruhl", a co-owner of HRD software, and throws gems like this to the stunned customer:
You are not buying software, you are buying your callsign's access to the software.... Again refer to section 8 of the TOS, which was written by our Attorney.... See you in court.
Unless they're selling it as a subscription service, I really doubt that line in the TOS would hold up in court. For a contract to be legally valid, there has to be an exchange of consideration [nolo.com] - you have to get something for the money you paid. Putting a line in the contract which allows them to unilaterally revoke everything you paid for nullifies that consideration, essentially invalidating the contract. They'd have to give you your money back to enforce that clause.
Here is the support ticket (Score:5, Interesting)
Here is the entire support ticket the guy opened: http://forums.qrz.com/index.php?attachments/hrd-software-inc-pdf.336462/ [qrz.com].
It seems that they have in their TOS a line that says:
8. We reserve the right to refuse service and disable a customer’s key at any time for any reason
Also, they are lying in that it was just one employee that did this. From the ticket you can see an employee was answering the ticket at first, but then "Rick" took over, who appears to be "Rick Ruhl", a co-owner of HRD software, and throws gems like this to the stunned customer:
You are not buying software, you are buying your callsign's access to the software. ... ...
Again refer to section 8 of the TOS, which was written by our Attorney.
See you in court.
Unbelievable!
Re:Here is the support ticket (Score:5, Informative)