The #1 canned response from M$ technut is always reinstall Windows, or some other bullshit answer. It doesn't matter if your sound is only coming out of one speaker or if your peepee fell off, it's always the same bullshit answers. At least with Ubuntu or Fedora, there are people with knowledge and help forums to get shit fixed.
As someone that worked in a PC shop, all we ever did for a solution was run a virus scan, format then reinstall Windows. It usually fixed 99% of the problems and you payed us a nice, fat sum for it.
The lazy fuck ran a virus scan just to show the customer that there was a virus. You missed the point of his post - he just flat out told you how he would intentionally screw customers and get paid.
I'll bet the "PC shop" he worked for was Geek Squad. So yes, someone likely did explain the basic concepts to him: do as little work as possible, charge as much as possible, rinse, repeat.
he just flat out told you how he would intentionally screw customers and get paid
It's ok when they're Microsoft customers. I have zero sympathy for anyone who supports that horrible company and will gladly separate them from their money. At least with me, it will be better used.
because you move some user data and its good to have them cleaned before you reinstall so there is smaller chance of spreading the virus/malware to new install.
So, that guy seems like a douche, but I did basically the same when working at a repair shop. Run scan to find proof of virus infection. Format & reinstall for 100% reliable malware removal. Anything less than format was about a 50/50 as to whether you really removed ALL of the malware. Nuke it from orbit. It's the only way to be sure.
Nuke & Pave (Score:0)
How about you *don't* go to their forum and instead format everything and start again.
Re: Nuke & Pave (Score:1)
Security Program Manager, Microsoft Corporation
I Got Hacked, What Do I Do?
https://technet.microsoft.com/en-us/library/cc700813.aspx
Re: (Score:-1)
The #1 canned response from M$ technut is always reinstall Windows, or some other bullshit answer. It doesn't matter if your sound is only coming out of one speaker or if your peepee fell off, it's always the same bullshit answers. At least with Ubuntu or Fedora, there are people with knowledge and help forums to get shit fixed.
Re: (Score:2)
As someone that worked in a PC shop, all we ever did for a solution was run a virus scan, format then reinstall Windows. It usually fixed 99% of the problems and you payed us a nice, fat sum for it.
Re: Nuke & Pave (Score:2)
Why bother with a virus scan if you're going to format? Did nobody explain even the basic concepts to you?
Re: (Score:2)
The lazy fuck ran a virus scan just to show the customer that there was a virus. You missed the point of his post - he just flat out told you how he would intentionally screw customers and get paid.
I'll bet the "PC shop" he worked for was Geek Squad. So yes, someone likely did explain the basic concepts to him: do as little work as possible, charge as much as possible, rinse, repeat.
Re: (Score:0)
he just flat out told you how he would intentionally screw customers and get paid
It's ok when they're Microsoft customers. I have zero sympathy for anyone who supports that horrible company and will gladly separate them from their money. At least with me, it will be better used.
Re: (Score:0)
because you move some user data and its good to have them cleaned before you reinstall so there is smaller chance of spreading the virus/malware to new install.
Re: (Score:3)